Support Centre

Reset Password is asking me for my old password

Clicking on the 'Forgot your password?' link sends you an email with instructions on how to change your password. The link in that email should direct you to a page that asks you for a new password and then to confirm it. The old password is definitely not required.

If you're seeing differently, please send us through a screenshot of what you see so we can sort it out for you.

Media Enquiries
Jeremy Levitt
CEO of, is available to comment on the pricing of household trades and services, or to answer any other media related enquiries.

Please send all media enquiries to with "Attention Jeremy Levitt" in the subject line.
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