Support Centre

How long does it take for my ID check to be approved?

Uploaded IDs or docs are checked and approved by our staff within 2 business days (often sooner). If there are any issues with the docs you've submitted, we will get in touch with you.

Has it been more than 2 days? Please call us on 1300 304 647.

Live Chat with our Support Team here

Media Enquiries
Jeremy Levitt
CEO of, is available to comment on the pricing of household trades and services, or to answer any other media related enquiries.

Please send all media enquiries to with "Attention Jeremy Levitt" in the subject line.
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