Support Centre

Why is my business not appearing in searches?

Reasons for not appearing in searches include:

  • You haven't completed the ID Check  yet
  • You've set your Profile to "hidden". To change, go here and click Make My Profile Public (next to the Edit button)

If you see your Profile but you're ranked lower than you'd like, here are the factors that influence rank:

  1. Membership type (Master is shown first, then Premium, Basic, and then users without a Membership); then 
  2. Star Rating (high to low);
  3. Number of Reviews (most to least); and finally
  4. When you joined our site (oldest businesses first) 
Media Enquiries
Jeremy Levitt
CEO of, is available to comment on the pricing of household trades and services, or to answer any other media related enquiries.

Please send all media enquiries to with "Attention Jeremy Levitt" in the subject line.
License: This picture is released and licensed under the Creative Commons Attribution 3.0 License. They are completely free and royalty-free to use for any personal or commercial purpose, so long as you visibly credit us somewhere on the site.