Support Centre

Why does my account say 'payment failed'?

A scheduled recurring payment did not go through. This may be due to insufficient funds, lost or expired credit card or a declined response from the bank.

Please check and make sure that the card has funds and isn't yet expired. If you'd like to use a different credit card, please head to the 'Settings' page of your account to update your credit card details.

Media Enquiries
Jeremy Levitt
CEO of, is available to comment on the pricing of household trades and services, or to answer any other media related enquiries.

Please send all media enquiries to with "Attention Jeremy Levitt" in the subject line.
License: This picture is released and licensed under the Creative Commons Attribution 3.0 License. They are completely free and royalty-free to use for any personal or commercial purpose, so long as you visibly credit us somewhere on the site.