Support Centre

Why did you publish me negative review?

We've changed the way we show feedback on your business profile to fall in line with ACCC best practice guidelines.

Below is a summary if the changes or you can read more here:

  • Negative feedback comments will now show on your business profile after positive comments
  • You can respond to both positive and negative feedback. This lets parties explain their side of the story
  • As opposed to a conversation thread, you can respond once per feedback rating
  • Your reply will be publicly visible underneath the original feedback
Media Enquiries
Jeremy Levitt
CEO of, is available to comment on the pricing of household trades and services, or to answer any other media related enquiries.

Please send all media enquiries to with "Attention Jeremy Levitt" in the subject line.
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