Support Centre

Is there a surcharge to customers for paying by credit card through your system?

In almost all cases it's absolutely free to pay a business by credit card. pays the fee on the customer's behalf.

In some instances, including where the hired businesses is on a legacy payment system or the customer is not a user of (an "external invoice"), customers will be charged a 2.9% processing fee for paying by card. They can always choose to pay by EFT instead if they do not want to pay this fee.

Customers are always shown the total amount of the transaction, including any fees, before they confirm the transaction. 

Media Enquiries
Jeremy Levitt
CEO of, is available to comment on the pricing of household trades and services, or to answer any other media related enquiries.

Please send all media enquiries to with "Attention Jeremy Levitt" in the subject line.
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