Support Centre

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It says incorrect email or password. I've typed the correct one.

A couple of things may be happening: You may have had a typo in your email address when you signed up with us. Call or email us and we can assist.  Read more...

How can I invoice my customers?

Check out the Invoices page for all the info What if my customer isn't paying the invoice? Read more...

A message says my email address is already registered. How do I login?

You may have posted a job or signed up your business before. Click on Login at the top right corner and then click Forgot Password. Key in the email Read more...

How do I report a fraudulent tradesperson?

If you've posted a job with us and need to make a complaint about a business, here's what to do Have you seen a business with a ServiceSeeking Read more...

What are your payment options?

We accept payments by Visa or Mastercard credit or debit cards. We currently do not accept American Express or other card providers. How do I pay the Read more...

What's a Free Quote Job?

Businesses can sometimes quote on jobs for free, as long as they've completed their ID Check. We make jobs free to quote on only if they're Read more...

To give a proper quote I need to do a site visit

That's fine. This stage is just about submitting a very rough price estimate. You can tell the customer in your message that a site visit is needed, Read more...

Is an ACN number just as good as ABN number?

We require all businesses using our site to have a valid and current ABN. What if I don’t have an ABN? Read more...

How can my business be recommended to customers?

We have started recommending to customers the best business to hire from those that quote on their job. The business with the highest Win Rate and highest Read more...

The ServiceSeeking app saves contacts to my phone

This feature allows you to follow up seamlessly with customers or businesses you're contacting from the ServiceSeeking.com.au iPhone app. You can Read more...

What do I need to do to get started?

Add your ABN. Agree to the declaration saying you agree to only quote on work you are qualified to do. Complete the ID check. Add in your credit card. Read more...

I need help with login to take the certification exam

Please dig in to your email inbox and look for an email with the subject 'Certification Instructions.' That email contains the password you need Read more...

I'm a new business who has just signed up. What's next?

Check out your Leads, buy a Membership and start quoting! :) Here's some more info: ID Verification What is Membership? How much is the Membership? I Read more...

What if there are no customer details?

You can get the customer's phone number (when available) after expressing interest in the job. How do I get a customer's contact details? Where Read more...

Can I pay per lead instead?

No. We don't charge per lead. You need to have membership if you want to quote on jobs. How much is the Membership? Read more...

I've cancelled my membership. Why am I still receiving emails from you?

When you cancel your membership, we stop the automatic charges to your account but that doesn't automatically unsubscribe you from notifications. I Read more...

What sort of documents do you need from me?

We need 2 documents with your name on them. A primary document e.g. a copy of your birth certificate, drivers licence or passport, and a secondary Read more...
Media Enquiries
Jeremy Levitt
CEO of ServiceSeeking.com.au, is available to comment on the pricing of household trades and services, or to answer any other media related enquiries.

Please send all media enquiries to support@serviceseeking.com.au with "Attention Jeremy Levitt" in the subject line.
License: This picture is released and licensed under the Creative Commons Attribution 3.0 License. They are completely free and royalty-free to use for any personal or commercial purpose, so long as you visibly credit us somewhere on the site.