Support Centre

Simple How-Tos

How do I delete jobs?

You can't delete jobs from your account. This is so you can keep track of your job requests and so you can always go back to a job you've listed Read more...

How do I stop quoting?

Simply login to your account or follow the link in a recent email from us. On your job page where all your quotes and matches are listed, there's a Read more...

How do I get help?

Simply type your question in the search box above to get instant answers. Tips: For better results, type more than one word and use a question phrasing. Read more...

How do I get a customer's contact details?

Login and select the job from the Leads section. Fill out the form including a rough price and send off your details. *Tip: Customers are 20% more likely Read more...

How does it work? (Customers)

1. Alert local businesses about your needs You explain what you need done. You should include info about your budget, timeframe and availability. You can Read more...

How do I get external feedback posted in my profile?

You're welcome to ask customers you got outside ServiceSeeking to leave you feedback and we're happy to publish them in your profile. You can do Read more...

How do I change my Settings?

Click on your name in the top right of your account.  Settings (from here you can change your name, phone number, email address and credit card info) Read more...

I only want jobs in a certain area or industry. What do I do?

Call us on 1300 304 647 so one of our team can edit your settings and make sure you only get jobs you can do.   Read more...

How do I get leads all over Australia?

Go to Change Membership Details and set the house icon to the middle of the country, and set the blue circle covers all of Australia. Make sure you Read more...

How long is a job open for quoting?

Generally, jobs are open for 3 days. If a customer feels they've received enough quotes or has found someone to do the job for them before the 3 days Read more...

How do I add extra categories to my account?

When logged in to your account, just click on 'Change Membership Details'. Type in the category you wish to add and tick the box beside it when Read more...

How do I get a Tax Invoice for my purchase?

A tax invoice email is sent automatically to the email address in your account as soon as a credit card payment is successfully processed. If you don' Read more...

How do I hide my profile?

When logged in to your account, go to Profile>Edit. Click on the blue 'Hide My Profile' button.       Read more...

I want to stop email leads

To stop the daily emails, just log into your account, go to Settings then onto the Communications tab. Don't forget to Save after.     Read more...

How do I get contact details of a business?

Log in to your account and 'View Details' of the job you posted. That will show you a list of businesses that expressed interest along with their Read more...

How can I email the customer after I've provided a quote?

You can always send messages after your quote has gone through. Go to the job page, click View Messages, then scroll down and you'll see the Send Read more...

How do I re-post an existing job after it has closed?

Once a job closes, you can get quotes again by posting a new job. You can just copy and paste the description. We recommend you only do this if you Read more...

How long does it take to get quotes?

After you've posted your job, businesses around you that do that type of work get alerted. Most businesses respond within 24 hours, but the Read more...

How do you know who wins a job?

Customers can click on Choose Business under their chosen business' name. This prompts our system to send a notification to the winning business that Read more...

How do I post a job and get quotes?

Click on Get Quotes. Tell us what you need done and we'll send the details to local businesses. It's totally free to post a job and get Read more...

How do I upgrade my account?

Simply log in to your account on our site and click on the 'Change Membership Details' link at the bottom of your leads. From there, you should be Read more...

How do I remove a Hired business?

Click Unhire and you'll be able to select the actual winning business           Read more...

How do I change the quote request title?

Unfortunately, once a job has been approved/sent to businesses, we can no longer change the job title/job name. If the status is still 'Pending Read more...

How do I sign up as a business?

Click here to sign up and check out the customers in your area.  Read more...

How do I make my profile public?

Please log in to your account. Go to Profile. Click on the blue 'Make my Profile Public' button.   Read more...

I've completed a job. How do I indicate that on ServiceSeeking?

It would be best to ask the customer to log in to their ServiceSeeking account and click on 'Hire' next to your quote. From there, they can also Read more...

How do I change my business name?

Click on your name at the top right hand corner of the page when logged in to your account and go to Profile. Read more...

How do I update my business details?

Click on your name at the top right hand corner of the page when logged in to your account and go to Profile. Read more...

How do I change my credit card details?

Click in your name in the top right of your account, then click Settings. Scroll down to update your card details.  Look for 'Credit Card' at Read more...

Jobs posted in the wrong State/suburb

If the job you posted or have quoted on turns out to be in the wrong state, please notify us immediately through any of the following: 1300 304 647support@ Read more...

How do I print a page or a section of my Account?

You can do either of the following: 1. Highlight the list or items you want printed and copy and paste them into a blank document like MS Word. To add Read more...

I put the wrong email address, how do I change it?

Easy. Login with the wrong email address, then go to Settings in the top right. You can change your email address, password and all other account settings. Read more...

How do I get back to this site if I log off?

Just head to www.ServiceSeeking.com.au and click on the Login button on the upper right hand corner of the page. You just need to key in the email address Read more...

How do I know if a customer has replied?

If a customer replies to your quote or message, you'll get it in an email. You can then follow up directly with the customer.     Read more...

The heading of my listing is wrong. How do I fix it?

We can't change the title of a job once it's been posted. If it's no big issue, leave it as it is. If it's a big deal and the heading is Read more...

How do I delete an attachment?

You can simply log into your account and open the job listing. You'll able to see the attachment at the bottom of the job description and you just Read more...

How do I refer a friend?

Simply ask them to go to www.ServiceSeeking.com.au and click on Business Sign Up or Get Quotes to get started.     Read more...

How do I add pictures to my Profile?

Click on your name at the top right hand corner of the page then go to Profile. You can add photos to your Gallery.    Read more...

Can I undo a Discarded business?

Not at the moment. If you let us know which quote you need to do this for, we can sort it out for you. Read more...

How do I minimise this widget?

Click the _ symbol in the top right of the pale blue bar.  Read more...
Media Enquiries
Jeremy Levitt
CEO of ServiceSeeking.com.au, is available to comment on the pricing of household trades and services, or to answer any other media related enquiries.

Please send all media enquiries to support@serviceseeking.com.au with "Attention Jeremy Levitt" in the subject line.
License: This picture is released and licensed under the Creative Commons Attribution 3.0 License. They are completely free and royalty-free to use for any personal or commercial purpose, so long as you visibly credit us somewhere on the site.